Communication in Conflict Resolution

Communicate intentionally in times of high conflict.

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Did you know that studies estimate that workplace conflicts cost U.S. companies around $359 billion annually in lost productivity and other related expenses? 

From lost productivity to employee turnover, not to mention absenteeism and reduced morals. Workplace conflict can cost more than money. It can sabotage the spirit and culture of a company, business, or community and impact the health and well-being of its individuals.

Have you ever sat through a meeting that felt like a waste of time, wondering how you could have made the most of that hour? Or even worse, heard the dreaded phrase: “This could have been an email?”

It doesn’t have to be that way.
By understanding how and where conflict originates and and how it can impact individuals and teams, this course will equip its participants with a deeper understanding and an empathetic approach to find resolution. 

Fostering Trust

Trust is the cornerstone of effective conflict resolution, but it doesn’t develop without effective communication. In this course, we will explore the critical role of trust and rapport in creating an environment conducive to resolving conflict constructively, and explore practical techniques on how trust is established, maintained, and restored.

In a team that trusts each other, when conflict does arise the chance for it to be mitigated greatly increases. Paired with the communication skills to work through conflict in an open, honest, and empathetic way, it creates a boundless culture. Teams will thrive reaping the benefits of a healthy work environment.

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Invest in Yourself and Your Team


It is widely recognized that managers who can mediate conflicts are more respected by their teams and colleagues. Resolving disputes early and appropriately will not only minimize the risk of costly legal issues but also ensure smoother operations and a higher level of team engagement.

Addressing disagreements constructively ensures a higher level of productivity and engagement. As well as job satisfaction built on trust and understanding.

Planting the Seed

Good conflict-resolution techniques lead to personal growth, professional development, and organizational success. Whether in relationships, teams, or entire organizations, effective conflict management ensures challenges are transformed into opportunities, building a foundation for long-term harmony and achievement.

Building Your Toolbox

Several key components make conflict resolution manageable and most importantly successful:

  • Understand. What are the root causes and dynamics?
  • Recognize. No two conflicts are approached the same, how are they impacting communication?
  • Action. There is no such thing as being passive in conflict, what do you DO in a heightened moment?
  • Curiosity. There is always a common ground, find it.
  • Assert. Recognize needs and set boundaries.
  • Apply. Collaborative problem-solving and techniques help common goals.

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